At Grey Kelley, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process.

Eligibility for Returns
You may return any product within 30 days of receipt, provided it is in its original condition, unused, and with all original tags and packaging. Items that have been worn, altered, or damaged are not eligible for returns.

Return Process
To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. Once your return is approved, you will receive instructions on how to send the item back to us. Please note that you are responsible for return shipping costs unless the item received was defective or incorrect.

Refunds
Once we receive and inspect the returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used during the purchase. Please note that original shipping costs are non-refundable.

Exchanges
If you wish to exchange an item for a different size or color, please follow the same return process. Once we receive the original item, we will send out the exchange item at no additional shipping cost.

For further assistance, contact us at [email protected].